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Getting familiar with how to use a new hosting service can be daunting. This tutorial will take you through some of the basic menus of GreenGeeks hosting services, and hopefully help with the new learning curve if you have chosen them as your website’s hosting company.

To learn more about GreenGeeks, check out my three reasons to consider GreenGeeks for your WordPress blog.

Assuming you’ve already created your GreenGeeks account and are ready to get started navigating through their menus, you will first log in to your account.

At first glance, your menu options might seem minimalistic. GreenGeeks’ general user menu is very simplified in my opinion. (Where it becomes more complex is when you open and navigate cPanel.)

Dashboard Options Within GreenGeeks Menus

When you first log in, you will be on the Dashboard screen, will see information for the hosting service you’ve signed up for beneath Quick Server Login, and ticket information such as any technical or billing questions you have recently submitted beneath Recent Tickets.

The Quick Server Login has two parts, one that has a green link that directs you to your account information, and one that opens another window and takes you to cPanel.

I may go over cPanel in another post, because as we can see, this is a more detailed graphical interface. This post is intended as an overview of GreenGeeks’ basic menus.

GreenGeeks Hosting Menu Options

One way to look at your current hosting account information is to click on the Hosting menu to the left of the Dashboard window, then click on the green link under Hosting Accounts.

Another method is a shortcut from the Dashboard. If you hover over Service Information, located beneath Quick Server Login, and click on the green link, the next screen you will go straight to your basic account information. This will show you the product you are currently using with GreenGeeks, your billing and renewal information, and your active or inactive status. You will also see the server information (where your website is hosted), the domain nameservers, and how much disk and bandwidth you are using.

If the terms “domain nameservers” are unfamiliar, the simplest definition I can provide is that these details refer to where your website is sitting out on the internet, and how your domain is translated from its .com, .net, etc. address, to its actual numeric location on the internet.

The second submenu link, WordPress, is where you can quickly navigate to your website domain WordPress dashboard, after you have installed WordPress on your site. I’ll go over how to install WordPress in another post.

Site Builder is the next submenu option, and I’ll be honest, I’ve never used this area of GreenGeeks. It appears to be a place where you can utilize Weebly Site Builder (a WYSIWYG, What You See is What You Get), which is a drag and drop website building interface. If this is something you are interested in adding to your account, they do have a free version that you can request by submitting a technical support ticket. For those of you who intend to upload WordPress and install a theme, this section of GreenGeeks menus may not be relevant.

The fourth submenu, Password Management is pretty self-explanatory. If you need to update your password, this is where you’ll do it.

Next, you will see Add-Ons and this is where you will find your GreenGeeks Add On services listed, if you have purchased any. As of right now, I have not purchased add-ons, so I can’t speak to it, but it is good to know where to find this information should you ever require them for your business.

The last submenu option is another way of navigating back to cPanel.

Click on Dashboard located at the top left of the window if you want to go back to the main menu.

GreenGeeks Support Menu

Once you are back to the Dashboard, if you want to submit a technical support or billing help request, just click on Open New Ticket in the top right hand corner of the window. This is a shortcut to the Create New Ticket screen located within the Support menu. The other way to navigate to the Support menu is to click on Support located at the bottom of the left menu on the Dashboard.

Treat the Create New Ticket window similar to an email and type a subject in the first field. The Related Service drop-down menu will be where you select which GreenGeeks service is relevant to your particular question. The Department section will be either Billing for current services, Sales if you want to add new services, or Support should you have any technical issues. In the Add Recipients field, you can add an email address to the ticket if you prefer. And then you would describe the issue you’re having and then click Create Ticket.

If you click on Support on the left menu, you will notice other options including a list of the tickets you’ve submitted, their dates and status. Migration Request is used when you need to transfer your website from another hosting service to GreenGeeks. Support Knowledgebase is a great resource to many common questions you may have about using GreenGeeks, and the Tutorials and How To’s are handy for visual walk-through references and step by step guides to performing certain functions on GreenGeeks.

GreenGeeks Domains Menu

The Domains menu is located third down from the main menu, and this is where you will manage any domains you’ve currently purchased. You also have the option to register a new domain with GreenGeeks or transfer a currently-owned domain from another service.

If you click Manage on any of your website domains, you’ll see basic information such as registration and expiration dates and the renewal cost. The Registrar Lock prevents your website from being transferred to another hosting company, and the ID Protect keeps your personal information from being viewed in a WHOIS search. More information on ID Protect can be found in my GreenGeeks registration tutorial.

The submenu Domain WHOIS lists all your personal information you provided when registering your domain, and the submenu Domain Nameservers is another tab listing your nameserver details.

GreenGeeks Security Menu

If you click on Security located at the main menu to the left, you will be able to add a new SSL certificate or click on Manage to download previously installed SSL files. I briefly go over SSL certificates in my Three Reasons to Consider GreenGeeks, so be sure to check that out if you have any questions.

Profile Menu Within GreenGeeks Navigation

If you click on the profile photo to the top right of the window, you will see a dropdown menu with basic information such as your name and email address. More importantly, this is also where you will find your Customer ID and Support PIN, which will be needed if you initiate a chat in the chat window with technical support. You will also be given two additional menu options in this dropdown, My Profile and Invoices.

Clicking on My Profile brings you to a place where you can edit your personal information and payment method, and if you click on Invoices, the next window will list your charges and payments with GreenGeeks. There are other submenus in this area such as Security to update your password, and Privacy to change email opt-ins. The Account Access submenu is where you would register client information to access the service, but if you are using this for yourself and your personal blog then this information may not be relevant. The last submenu, GreenGeeks Seal, is an area where you can copy code to insert an image onto your website if you so desire. This lets visitors to your site know that you are using environmentally friendly hosting.

Chat Support Option in GreenGeeks

Lastly, I want to point out that there is a chat option on the bottom right of the website. This option is great if you prefer to have a live interaction with a representative rather than submit a ticket and wait for a response. Depending on your question, they may still have to escalate your request in a support ticket to a different department anyway, but many of the times I’ve reached out to tech support on the chat feature, I’ve received the help I needed within minutes. It’s good to know the option is there either way.

For a visual walkthrough of this process, be sure to check out my YouTube video.

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